Sara Albolino, PHD EurErg CRM, is Deputy Director at the Centre for patient safety of the Tuscany Region where she has been working since 2004. She coordinates regional programs on training, patient safety practices, anticipation of risks. She is Chair of the WHO Collaborating Centre Collaborating Centre in Communication and Human Factor for Delivery of Safety and Quality Care. She is Secretary General of the International Ergonomics Association. She received her PhD in Organization Sciences at the University of Milan and attended an advanced course on clinical risk management. She teaches patient safety and reliability of systems in many academic courses and masters in Italy and abroad. She is author of many publications in national and international scientific journal. She is member of the Italian Ergonomic Society, Secretary General of the International Ergonomics Association and Secretary of the Italian Network for Patient Safety. She is member of the National Committee for Patient Safety where she represents Tuscany. At the regional level she participate at the activities of many scientific bodies: Quality and Safety Regional Commission, Scientific Board for safety in Pediatrics, Scientific Board for Safety in Maternal and Neonatal area. She is member of the editorial board for the IETI Transactions on Ergonomics and Safety (IETI TES) Journal, guest editor of Ergonomics, Internal and Emergency Medicine.