Raquel Santos - Short Bio

raquel santos heps

Short Bio

Raquel Santos holds a PhD in Ergonomics (2003) from the Human Kinetics Faculty of the Technical University of Lisbon, nowadays University of Lisbon. She was a professor for 15 years in the Ergonomics under graduation and master courses of the same University, in the areas of product ergonomics and design of physical and information systems. Since 2014 she’s deputy-director of Organization and Processes in Luz Saúde - Hospital da Luz, leading the Ergonomics area of this healthcare private group. Considering the whole socio-technical system the main goal is to improve the care processes through a user-centered perspective.